How do I return an item?

Refund/Return Policy:

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • -without showing signs of wear or damage in any way
  • -within 7 calendar days of the delivery date (after 7 days no returns are allowed)
  • -must not be a special order or a custom order; custom name print cartons and one-time setup fee are non-refundable
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. There is a 25% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
If an item is new, unaltered and unused condition as previously defined and is being returned because customer ordered incorrect product or simply wishes to return items, the customer must contact Customer Service immediately and no later than 7 days after product has been received. Return shipping costs will be solely the customer's responsibility, and product must be received in original packaging.
Zellwin Farms Company
6052 Jones Ave
Zellwood, FL 32798

407 886 9241